Questions of our customers

Products

• Can I take BIOTICS SLIM without the capsule?
• Warning: Is there anything I should be aware of when taking BIOTICS SLIM?
• Can BIOTICS SLIM be taken during pregnancy/breastfeeding?
• Do I have to store BIOTICS SLIM in the refrigerator?
• What is the MY SHAPE FORMULA?
• What influences my metabolism?

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Order & Shipping

• How can I cancel my subscription?
• Is the return of samples from Italy free of charge?
• When will I receive my order?
• My delivered order is incomplete, what can I do?
• I have cancelled my order, how do I receive my refund?
• I would like to cancel my order, what do I have to do?

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Sampling & Evaluation

• How do I receive my test results?
• Can I download my results?
• How long does the evaluation take and when will I receive the results of my test?
• How do I take the sample for my DNA test?
• I have lost my Oline ID, what now?
• I forgot to put the ID Sticker on my sample, can it still be analysed?

LYKON App

• Which Android and iOS versions are supported by the LYKON app?
• How can I make changes to my Meal Plan?
• Can I delete my LYKON account?
• How do I change the login details of my LYKON account (email address, name)?
• How do I change the language of my LYKON account?
• Do I have to fill in my health profile?

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About LYKON

• How can I unsubscribe from the newsletter?
• What happens to my data and test results and how secure is the process?