Welcome to our Help Center

How can we help?

• Products

  • Can I take BIOTICS SLIM without the capsule?
  • Warning: Is there anything I should be aware of when taking BIOTICS SLIM?
  • Can BIOTICS SLIM be taken during pregnancy/breastfeeding?
  • Do I have to store BIOTICS SLIM in the refrigerator?
  • What is the MY SHAPE FORMULA?
  • What influences my metabolism?

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• Order & Shipping

  • How can I cancel my subscription?
  • Is the return of samples from Italy free of charge?
  • When will I receive my order?
  • My delivered order is incomplete, what can I do?
  • I have cancelled my order, how do I receive my refund?
  • I would like to cancel my order, what do I have to do?

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• Sampling & Evaluation

  • How do I receive my test results?
  • Can I download my results?
  • How long does the evaluation take and when will I receive the results of my test?
  • How do I take the sample for my DNA test?
  • I have lost my Oline ID, what now?
  • I forgot to put the ID Sticker on my sample, can it still be analysed?

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• LYKON App

  • Which Android and iOS versions are supported by the LYKON app?
  • How can I make changes to my Meal Plan?
  • Can I delete my LYKON account?
  • How do I change the login details of my LYKON account (email address, name)?
  • How do I change the language of my LYKON account?
  • Do I have to fill in my health profile?

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• About LYKON

  • How can I unsubscribe from the newsletter?
  • What happens to my data and test results and how secure is the process?

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